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24live Help Center – Find answers to all your questions here

From account registration to payments, bonuses, betting, and gaming — we're always here to help you with anything on 24live.

📂 Help Categories
Select the category that best fits your issue
Account Registration
Help with creating a new account, verification, and login issues.
Deposits & Withdrawals
A guide to depositing and withdrawing via bKash, Nagad, Rocket, and bank transfer.
Bonuses & Offers
Information on welcome bonuses, free bets, cashback, and promotions.
Betting Guide
Understanding Sports Betting, odds, and the rules of live betting.
Game Issues
Fixes for games not loading, error messages, and other technical issues.
Security & Privacy
Change your password, set up two-factor authentication, and keep your account secure.
Mobile App
Guide to downloading, installing, and updating the Android & iOS app.
Responsible Gaming
Set gaming limits, self-exclusion, and healthy gaming habits.
24live
🔐 Account Registration & Login

Opening an account on 24live is quick and easy. Just follow the steps below and you'll be up and running in minutes.

1
Go to the registration page

Click the "Register" button at the top and open the form.

2
Fill in Your Details

Enter your name, mobile number, and a strong password.

3
OTP Verification

Verify your account using the OTP code sent to your mobile.

4
Make Your First Deposit

Make a deposit, claim your welcome bonus, and start playing!

Login Issues? If you've forgotten your password, use the "Forgot Password" option. An OTP will be sent to your registered mobile number.
💳 Deposit & Withdrawal Guide
All deposit & withdrawal methods on 24live at a glance
Payment Methods Minimum Deposit Withdrawal Time Status
bKash ৳200 3–5 minutes Active
Nagad ৳200 5–8 minutes Active
Rocket ৳300 5–10 minutes Active
Bank Transfer ৳1,000 1–3 hours Active
Credit/Debit Card ৳500 1–24 hours On

Important Information

  • Account verification is required before making a withdrawal.
  • You can withdraw up to ৳5,00,000 per day.
  • Your first withdrawal will be sent to the same number you used for your deposit.
  • Bonus funds must meet the turnover requirement before they can be withdrawn.
  • Your account may be reviewed if any suspicious transactions are detected.
24live
Easy payments from anywhere in Bangladesh

Whether you're in a bustling city or sitting by a tea garden, you can transact on 24live from anywhere in Bangladesh. Our payment system runs on mobile networks, so it's accessible no matter where you are in the country.

To make a deposit, simply send the required amount to our designated number and confirm it with your transaction ID. The whole process is usually completed within 5 minutes.

Tips: Always send to our official payment number and save your transaction ID.
🎁 Bonus & Promotions Guide
Learn how to make the most of every bonus available on 24live

Welcome Bonus

  • 100% match bonus on your first deposit.
  • Get a bonus of up to ৳10,000.
  • No bonus code needed — bonuses are added automatically.
  • Withdrawable once the 10x turnover requirement is met.

Reload Bonus

  • 30% bonus on deposits every week.
  • Applicable Monday through Friday.
  • Up to ৳3,000 maximum.
  • Minimum deposit ৳500.

Cashback Offer

  • Up to 10% cashback per week.
  • Applicable to casino and slots games.
  • Automatically credited every Saturday at midnight.
  • No turnover required for cashback.

Referral Bonus

  • Refer a friend and earn ৳500.
  • Your referred friend also receives ৳250.
  • The bonus is credited as soon as your friend makes their first deposit.
  • There is no limit on referrals.
24live
🏏 How to Place a Bet

Betting on 24live is straightforward. Whether you're out at a night market in Bogura or anywhere else, you can place bets on live matches right from our platform. Just log in to your account and you're ready to go as long as you have a balance.

1
Select a Sport or Event

Go to the "Bet" or "Sports" section from the menu and select your preferred sport or tournament.

2
View Odds & Select

View the match odds and click on the team or outcome you want to bet on.

3
Enter amount on bet slip

Enter your stake on the bet slip. Your potential winnings will be calculated automatically.

4
Confirm Your Bet

Click the "Confirm Bet" button. If you win, winnings will be automatically credited to your balance after the match.

🔧 Technical Troubleshooting
Common technical issues and how to fix them

Site not loading

  • Check your internet connection.
  • Clear your browser cache and cookies.
  • Try using a different browser.
  • If VPN is off, try turning it on.
  • If you're having trouble, let us know via live chat.

Game not loading

  • Refresh the page and try again.
  • Check that your browser is up to date.
  • Make sure JavaScript is enabled.
  • If you're on mobile, update the app.
  • Send a screenshot to the support team if needed.

Balance not updated

  • Please wait 5–10 minutes after payment.
  • Refresh the page and check your balance.
  • Check the status in your transaction history.
  • Save your transaction ID and send it to support.
  • If not resolved within 24 hours, submit an appeal.

Account Blocked

  • Your account will be locked after 5 consecutive incorrect password attempts.
  • Your account will be automatically unlocked after 30 minutes.
  • For verification issues, submit your KYC documents to support.
  • If your account is blocked for suspicious activity, please contact support.
  • Keep your personal information up to date.
24live
🌿 Responsible Gaming Support

24live believes gaming should be a source of fun, not stress. Your experience should be relaxed and enjoyable — like the calm of a quiet afternoon. If you feel that gaming is having a negative impact on your life, we're here to help.

Set Time Limits
Set a daily limit on how long you play.
Deposit Limit
Set a daily/weekly deposit limit.
Take a Break
Take a break from your account for a while.
Self-Exclusion
Contact support for an extended break.
Learn About Responsible Gaming
❓ Frequently Asked Questions
Most frequently asked questions at our Help Center

No, creating an account on 24live is completely free. Simply register with your mobile number, name, and password — there are no signup fees or charges. Once your account is set up, you can make a deposit and start playing.

Withdrawals on 24live are generally very fast. Transactions via bKash and Nagad typically arrive within 3–5 minutes, Rocket within 5–10 minutes, and bank transfers within 1–3 hours. Note that KYC verification must be completed for your first withdrawal.

No, under 24live's policy, each mobile number, email address, or device can only be used to create one account. Opening multiple accounts is a violation of our terms, and if detected, all associated accounts may be blocked.

There are several ways to get in touch with 24live. The fastest option is the live chat button at the bottom right of the website, where support is available 24 hours a day. You can also reach us by email at support@24live.app — we typically respond within 2–4 hours.
📞 Contact Us Directly
Our support team is always here for you
Live Chat
Chat with us directly for instant help
Available 24/7
Email Support
support@24live.app
Response within 2–4 hours
Telegram
Join our official Telegram channel
Last Updated
WhatsApp
Send us a direct message for assistance
Fast Response
Keep our privacy policy in mind: Never share your password or full payment number when contacting the support team. No 24live staff member will ever ask for your password.
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