24live Privacy Policy — Your Data, Our Responsibility

24live collects various types of information necessary to deliver our services, ensure security, and improve your experience. Full details are outlined below.

We only collect information that is strictly necessary. Collecting unnecessary or excessive data goes against our policy. All data is collected with your knowledge and on the basis of your consent.

24live uses collected data for specific, transparent purposes. Your information is never used beyond those stated purposes.

• For account creation, management, and verification.
• To process deposits, withdrawals, and other financial transactions.
• To prevent fraud, money laundering, and other illegal activities.
• To respond to your questions and complaints.
• To improve the platform and introduce new features.
• To keep you informed about relevant offers and promotions, with your consent.
• To meet legal obligations and satisfy regulatory requirements.
• To monitor your gaming behavior and promote responsible gaming.

24live does not sell your personal data to third parties. However, information may be shared in certain specific circumstances.

Parties your information may be shared with:

• Payment Processor: Payment gateways such as bKash, Nagad, and Rocket receive only the information necessary to process financial transactions.
• Technology Partners: Server hosting providers, cybersecurity partners, and game providers may receive limited data.
• Legal Authority: Information may be disclosed to government authorities pursuant to a court order or legal obligation.
• Regulatory Body: Information required to meet licensing authority requirements is provided.

24live uses cookies and similar technologies on its website. Cookies are small text files stored in your browser.

You can disable cookies through your browser settings. However, disabling essential cookies may cause certain platform features to not function properly.

24live does not retain your data longer than necessary. Separate retention periods are defined for different categories of information.

• Account Information: Retained for the duration of account activity and for up to 5 years after closure for legal compliance.
• Financial Transaction Information: Minimum 7 years (as required by financial regulatory guidelines).
• Communication Records: Up to 3 years after last contact.
• Technical Logs: Up to 90 days for security purposes.
• Marketing Preferences: Until consent is withdrawn.

After the specified retention period, data is securely deleted or anonymized.

You have several important rights regarding your personal data on 24live. To exercise these rights, contact us at support@24live.app.

24live is strictly for adults aged 18 and above. We do not knowingly collect information from anyone under the age of 18.

• Age verification is mandatory at the time of registration.
• Any account identified as belonging to a minor is terminated immediately.
• Any data found to have been collected from a minor will be deleted immediately.
• Please notify us if you suspect a minor has registered.

24live employs industry-leading security technology to protect your data. Our security framework is continuously updated.

• Encryption: All data transfers are secured with 256-bit SSL/TLS encryption.
• Two-Factor Authentication: Two-factor authentication is available for your account.
• Firewall: Advanced firewall and DDoS protection systems are in place.
• Regular Audits: Regular security audits are conducted by independent third parties.
• Restricted Access: Staff are granted access only to the information they need.
• Data Backup: Regular backups are maintained on secure servers.

24live may update this privacy policy from time to time. Users will be notified based on the nature and significance of any changes.

• For significant changes, notifications will be sent via email and platform alerts.
• You will be notified at least 7 days before any changes take effect.
• Continued use of the platform after any changes constitutes acceptance of the updated Policy.
• The "Last Updated" date at the top of the page is always kept current.

If you do not agree to the updated Privacy Policy, you may close your account. For more details, Terms & Conditions View.

If you have any questions, concerns, or complaints regarding this privacy policy, please get in touch. We take all such matters seriously.

• Email: support@24live.app
• Live Chat: Available on the platform 24/7
• Response Time: Usually within 24–48 hours