Your safety is our priority
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24liveResponsible Gaming at — fun with safety

Betting should be a form of entertainment, not a source of income. At 24live, we're committed to making sure you always play in control. Your mental and financial well-being is our top priority.

Budget Limit Self-Exclusion Feature 24/7 Support 18+ Only
The Pillars of Responsible Gaming
At 24live, we ensure safe gaming based on six core principles
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Budget Control

Set daily, weekly, or monthly deposit limits. Once a limit is set, it cannot be easily increased — protecting you from overspending.

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Self-Exclusion

If you feel your gaming is getting out of control, give yourself a break for a set period. Options range from 24 hours all the way to a permanent exclusion.

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Session Time Limit

Set a daily playtime limit. Once the time is up, the system will automatically alert you and give you the option to end your session.

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Activity History

View your gaming history, win/loss record, and time spent statistics. Transparent data helps you make informed decisions.

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Awareness & Education

Full information on the signs and risks of gaming addiction is available here. Knowledge is the best protection — which is why we make awareness a priority.

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Expert Support

Our trained support team is here whenever you need them. If you have any concerns about your gaming, reach out at any time — no judgment, ever.

What is Responsible Gaming?

Responsible Gaming means using betting and gaming as a controlled form of entertainment. It's not about restriction — it's about spending the right amount of time and money with the right mindset.

24live believes every user is capable of making the best decisions for their own life — and having the right information and tools makes those decisions even easier. That's why we put everything you need right at your fingertips.

A responsible gamer always knows that losses are part of the game, and chasing them with bigger bets is never the answer. If it ever starts feeling more stressful than fun — that's your sign to stop.

Keep in mind: Betting is always for entertainment. Trying to recover losses is never a smart move.
Responsible Gaming Principles
1
Play for fun

Betting is not a source of income. Think of it as an entertainment expense, like going to the movies or dining out.

2
Set a Budget Before You Start

Before each session, decide the maximum amount you're willing to spend — and stick to it.

3
Keep Track of Time

Decide how many hours you'll play before you start. Set an alarm on your phone and actually stop when it goes off.

4
Don't let emotions drive your decisions

Don't chase losses out of anger or frustration. Take a step back and think clearly before placing another bet.

5
Seek help when you need it

If you're struggling to stay in control, don't be embarrassed — talk to us.

24live's Responsible Gaming Tools
Access these features directly from your account settings
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Deposit Limit

Set daily, weekly, and monthly deposit limits. Lowering a limit takes effect immediately, but increasing it requires a 72-hour waiting period.

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Bet Limit

Set a maximum amount you're willing to stake on a single bet. This protects you from large one-off losses.

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Loss Limit

Your session will automatically end once you reach a set loss amount. This feature works in your favor.

Session Time Limit

Set a maximum duration for each gaming session. Once your time is up, you'll be automatically logged out.

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Cooling-Off Period

Take a break from 1 to 30 days. During this time, you won't be able to access your account or place any bets.

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Permanent Self-Exclusion

Lock your account for an extended or permanent period. Once activated, it cannot be reversed before the set time expires.

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A Reality Check

You'll receive periodic reminders showing how long you've been playing. This helps you stay aware and in control.

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Gaming History Report

Download your complete gaming and financial history at any time. Transparency is at the core of what we do.

Recognize the warning signs
If you notice these signs, seek help — it's not weakness, it's courage
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Feeling angry, anxious, or restless after a loss and placing more bets to chase that loss.

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Betting with money set aside for essentials (rent, food, education) or playing with borrowed funds.

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Hiding or lying to family and friends about your gaming habits.

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Feeling uneasy or empty when not betting — like something is missing.

Spending more time and money than planned and being unable to stop.

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Prioritizing gaming over work, studies, or relationships.

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If you notice any of the above signs in yourself, don't try to deal with it alone. Reach out to our support team support@24live.appto get in touch. Everything you share is kept strictly confidential.
Check yourself
Answer these questions honestly — just for yourself
1
Have you ever bet beyond your budget?
Never Sometimes Often
2
After a loss, do you place more bets to try to win back what you lost?
No, never Sometimes Yes, often
3
Is gaming affecting your sleep, work, or family life?
Not at all A little Quite a bit
4
Do you find yourself unable to stop even when you want to?
No, I can stop I find it hard I can't
5
Has gaming caused problems with your family or friends?
No Once or twice Repeatedly
Your Gaming Awareness Score
Answer the Questions
The golden rules of Responsible Gaming
  • Never bet with borrowed money.
  • No bet is ever guaranteed to win.
  • Never bet while drunk or emotionally compromised.
  • Take a break — step away every hour.
  • Think twice before reinvesting your winnings.
  • Respect your daily spending budget.
  • Gaming is never more important than your family or your health.
FAQ
Frequently asked questions about Responsible Gaming

Go to Account Settings > Responsible Gaming > Self-Exclusion and choose your preferred duration. Or email us directly at support@24live.app — we'll take action within 24 hours.

Yes, lowering your deposit limit takes effect immediately. However, increasing a limit requires a 72-hour waiting period — this protects you from making impulsive decisions.

Yes, betting and deposits are suspended during self-exclusion, but you can still withdraw any remaining balance from your account. Contact our support team if you need help with this.

If you believe a family member may be struggling with a gaming addiction, reach out to us at support@24live.app. We'll assess the situation and help guide the next steps. All information is kept strictly confidential.

24live is strictly an 18+ platform. Age verification is mandatory at registration. Any account identified as belonging to a minor will be closed immediately. If you have concerns, please let us know.

Once the cooling-off period ends, you can return to your account as normal. However, if you've opted for permanent self-exclusion, returning before the set period is not possible. Please think carefully before taking any action.
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Play responsibly — keep the fun alive

Join 24live and enjoy safe entertainment with our Responsible Gaming tools. Your protection is our number one priority.

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